What Is SacDelux?
Frequently Asked Questions
- What forms of payment are accepted here at Sacdelux?
- We accept all major credit cards, and PayPal.
- Can I return or exchange an item after receiving it?
- Exchanges are accepted within 7 days of purchase, as long as the tags are still attached . Shipping cost and any payment plan fees are non-refundable or transferable.
- Will I be able to track my order?
- Yes, you will receive an email with the tracking information for your records once the item is shipped within 3-5 business days.
- Do you ship internationally?
- Yes, we ship internationally.
- Does Sacdelux guarantee authenticity on all items?
- Yes, All of our items are authenticated prior to being posted on our site.
- How long after purchasing an item, will my order be shipped?
- Please allow 48-72 hours before receiving a tracking number.
- If I sold an item with Sacdelux can I use my credit to purchase another available on your website?
- Yes, you can apply your payout amount to an item of equal value or higher, and receive 10% off.
- How do I list my item?
- List your photos and information through our form under submit your item tab. Once we receive your submission a team member will contact you to discuss a buyout price or discuss the next steps on consigning your items.
- How will I know when my item is sold If I selected to consign?
- When your item has sold a team member from our boutique will notify you via email or phone your payout amount and payout day. Payouts can take up to. 14-21 days from the time of delivery.
- How do I know what to price my item at?
- You can price the item at your desired price. You will be given an option to list the highest selling price and a lowest selling price so that we can negotiate what we think best fits the condition of the item.
- When will I get paid out?
- Payouts can take up to 21 business days from the time you receive the receipt. If you accepted the buyout amount please allow 7 to 14 business days to receive your payment.
- Will I be refunded for shipping?
- Sacdelux does not reimburse for shipping. Please add shipping into your selling price.
- How does the buyout process work?
- Items approved for possible buy out will be inspected within 48 hours of drop off or delivery to our boutique. After the authentication process, and inspection, Sacdelux will offer the client a buy out price. If the client approves their buy out offer, funds will be available 7-14 business days from the time of approval. Deposit options include; PayPal, Cash App, or checks.
We guarantee that all items are authentic. We stand by our team of authenticators and offer up to a 60 day return policy on any item that can not be authenticated.
OUR COMMITMENT TO YOU
Whether you are buying, selling, or consigning you pre-owned items, Sacdelux is committed to building your trust. Sacdelux does this by offering realistic prices and convenient tools for sellers and buyers of authentic luxury items. Sacdelux works hard to make luxury items more affordable.
DOES SACDELUX GUARANTEE AUTHENTICITY?
We guarantee all items are authentic. If an item is sold that is subsequently proved to be counterfeit, Sacdeluxe will charge a 100% commission plus a 10% inconvenience fee that must be paid within 30 days of the sale of the item, or we will pursue legal actions. Additionally, the party providing the counterfeit item will be banned from the Sacdeluxe community. Sacdeluxe will notify the authorities of all counterfeit transactions and trademark infringement.
WHAT IS THE SACDELUX COMMISSION RATE?
How Does the Buyout Process Work?
Items approved for possible buy out will be inspected within 48 hours of drop off or delivery to our boutique. After the authentication process, and inspection, Sacdelux will offer the client a buy out price. If the client approves their buy out offer, funds will be available 7-14 days from the time of approval. Deposit options include; bank transfer, PayPal, or checks.
WHAT ELSE YOU NEED TO KNOW
• Sacdelux requires 45 days to sell your item before you approaching another company.
• Your item will be active on the Sacdelux webpage , social media pages, and displayed in the Atlanta Boutique
• Consigned payouts can take up to 21 days from time of delivery. Buyouts are paid out seven days from the time of approval.